LBC Intranet Services

How HR can leverage the intranet
Because it is a department connected to every part of an organization, Human Resources (HR) has a unique position that can be leveraged to help underpin the intranet's value to staff.

HR remains a key stakeholder of, and publisher to, the corporate intranet. Reviewing the various content and tasks available can help HR and intranet teams evaluate their current site and stimulate ideas for more compelling offerings.

Informing and supporting staff
For HR, the intranet often begins as an information repository or support center facilitating access to current employment-related documents such as:

HR Policies, Staff rules, forms, formats and codes of conduct
Electronic work flow processes
Procedures and Employee manuals
Service Standards & S.O.P.s
Employment agreements and conditions
Health and safety documentation
Events and training calendars
Internal position vacancies
HR frequently asked questions

Also popular are facilities to support common transactional e-work flow activities including:
Applying for leave
Travel booking requests
Bills & Expenses approval system
Claims & Reimbursements
Requisitioning stationery and consumables
Requisitioning manpower
Completing time-sheets
Applying for training
Accessing pay slips & Form-16
E-Goal Setting, Performance Appraisal and Scorecard System
Assessing MIS
Assessing documents on-line – scan, archive and reduce physical storage
Assess Core HR information
Assess production and Sales information
Assessing organizational phone book

Rather than simply making a print version downloadable, these can be most effective if written and structured for an online audience.

It is even better to allow staff to complete and submit forms and applications online, minimizing processing steps.

Connecting staff
As the keeper of employee records, HR can champion one of the most useful intranet tools — the people finder.

Beyond a static telephone list, when linked directly to the HR management system (HRMS), current contact and organizational relationships can be made available automatically in a rich and effective manner.

Employees can then supplement the core information with more detailed role activities, recently completed work and available skill sets which allows staff to connect in a richer and more productive way.

More sophisticated implementations might support skills matrices where the people finder can then facilitate personal development activities by:
Connecting people with complementary needs
Highlighting teaching and research interests
Locating mentors and coaches
Promoting knowledge-sharing spaces
Supporting instant messaging conversations with identified information sources

The Staff directories report provides comprehensive coverage of the why, what and how-to of people finders.

Developing staff
Content and tools that directly support employee development and learning, both for new-starters and established employees can be made available on a self-service basis. These might include:
Induction activity lists
Orientation information
Education document libraries
Training videos and webcasts
E-learning programs
Booking facilities for training
Recording of professional development activities

A self-service model that empowers employees tends to have a rapid uptake and is increasingly being expected in progressive organizations.

As social networking and collaboration tools become increasingly common in the workplace, they need to be supported by solid people-related information – a win-win for staff and the organization as well as helping cement HR's place as a strategic business partner.

Our services
LBC e-accelerator plays a vendor-neutral role in the industry, providing organizations with best-practice advice and services. We have built up a substantial body of knowledge that underpins our work, across a number of related fields:
Intranets
Content management
Usability and information architecture
Knowledge management

Browse our services pages to find out more about how we can help you tackle your challenges of today and tomorrow.

Intranet services
We work with a wide range of organizations to help them deliver intranets that work well for staff and the business. This includes researching staff needs, assessing current sites, and developing an overall strategy. We also help teams to design (or redesign) sites that are both usable and useful.

LBC is one of the few consulting firm in India to cover all aspects of intranet design and management, we work with your intranet team to provide the skills and knowledge needed to make the intranet a success.

Content Management Services
We work with organizations to select the most effective Content Management System (CMS) out of the many on the market. This includes assisting in identifying business requirements, developing scenarios, or assessing vendors.

We can also provide a short-list of suitable products. Beyond initial selection, we can advice on best-practice approaches to CMS implementation.

Usability and Information Architecture Services
We provide best-practice user-centered design services to help intranet and web teams. This includes conducting site redesigns, aesthetics providing usability evaluations and conducting expert reviews.

We can also run in-house workshops and mentor teams to build internal skills.

Knowledge Management Services
We can assist you to identify key knowledge needs and bottlenecks, as well as developing an overall knowledge management strategy.

Our unique strength is in conducting field research to understand the knowledge needs and issues of operational staff.